Scalability: Revisiting the Basics

Small business owners be vigilant in your pursuit of a scalable organization.  Ted Wright, CEO at Fizz, @fizz_womm, discussed the idea of scalability in his recent presentation in Colorado Springs.  Scalability is the organizational capacity to take on more work while maintaining or improving the profit margin.  There are two common ways to improve scalability; increased employee productivity and increased business from current customers.  Interestingly, small businesses EXPECT continuous improvement in these areas yet don’t really do much to ensure they get results (assuming revenue per employee and revenue per customer are key performance indicators on the management dashboard).